After a successful launch and stability, organisations transition their applications to Support and Maintenance. However, the application's true business value can only be realised after it has been successfully deployed. Since the development team has moved on to a new project, organisations face difficulties in locating skilled personnel and/or their availability for Support and Maintenance tasks.
Here are some typical business requirements and obstacles:
- Applications must be monitored around-the-clock
- To keep support and maintenance costs low or at parity with development costs
- Difficulty locating resources or skills to support, manage, and monitor applications
- Absence of detailed documentation of application Biztron Softech offers Application Management Services (AMS) to guarantee your applications experience almost no downtime.
Our team ensures the enhancement and extension of application lifespans, allowing you to concentrate on strategic and new application/project initiatives. Our onsite and off-shore teams have experience and expertise supporting over 100 clients with open source product (Liferay, Alfresco, MongoDB, Magento, Drupal, etc.) based applications.
Here are few examples of application management services
- Semiconductor Company – Support and maintenance of 5 websites (multiple languages), including managed cloud services (AWS)
- U.S.-based financial institution - 24x7 management of multiple applications
- UK-based internet service provider - Managing company website (3:30 a.m. to 12:30 p.m. GMT)
- Leading service provider for location-based services – 30 percent decrease in infrastructure investments
Approach
Understand your business needs and priorities
Baseline, service and SLA offering, plans
SLA, Readiness statement, Shadow
